Booking Terms & Conditions

1. Your booking

A booking is confirmed once payment has been received and you have received a booking reference beginning with "PRK-". If online payment is not available at the time you book, your booking is held as a reservation request and is confirmed only when we have accepted it in writing and received payment.

The lead guest must be at least 18 years old, must stay at the residence for the whole booking and is responsible for all members of the party complying with these terms and our House Rules.

2. Prices and payment

• All prices are in euro (EUR) and include VAT where applicable. The total shown before you pay — accommodation, any additional guest fee, the €30 cleaning fee and the extras you choose — is the total you will be charged.
• Full payment is taken at the time of booking through Stripe, our secure payment provider. We never see or store your full card details.
• Greek accommodation taxes that must by law be collected locally (such as the climate resilience fee) are payable on arrival unless they are shown as included in your total.
• No security deposit is taken. You remain responsible for any damage beyond normal wear and tear (see section 7).

3. Cancellations by you

You can cancel free of charge up to 5 days (120 hours) before 15:00 on your arrival date, and we will refund the full amount paid. If you cancel later than this, or do not arrive, the accommodation cost and cleaning fee are non-refundable; any paid extras that have not yet been provided (such as transfers) are refunded.

To cancel, message us on WhatsApp or email care@prokosparos.com quoting your booking reference. Refunds are made to the original payment method within 10 working days. Full details are in our Cancellation Policy.

4. Changes to your booking

We are happy to try to change dates or residences for you, subject to availability. Any price difference will be charged or refunded. Shortening a stay within the 5-day period is treated as a partial cancellation.

5. Cancellations or changes by us

In the rare event we must cancel — for example because the residence becomes unusable — we will offer you a comparable alternative or a full refund of all amounts paid. We are not responsible for travel costs you have incurred, so we recommend comprehensive travel insurance.

6. Check-in, check-out and occupancy

• Check-in is from 15:00 and check-out is by 11:00, unless you have booked early check-in or late check-out.
• The number of guests may not exceed the maximum occupancy of the residence. Infants (under 2) staying in a cot do not count towards occupancy. Additional guests in Persephone Sunset Villa above four are charged as shown during booking.
• Stays are from 1 night up to 90 nights. Valid photo identification is required for every adult guest, as required by Greek law.

7. Your responsibilities

Please treat the residence as you would your own home and follow the House Rules. You are responsible for loss or damage caused by you or your party, other than normal wear and tear, and we may ask you to pay the reasonable cost of repair or replacement. We will always discuss this with you first and provide evidence.

We may end a stay without refund if guests behave in a way that is dangerous, illegal, or seriously disturbs neighbours, after first giving a warning where reasonable.

8. Facilities and extras

We describe our residences and facilities as accurately as we can. Shared facilities such as the swimming pool may occasionally close for maintenance or bad weather. Concierge extras provided by trusted local partners (transfers, rentals, experiences) are subject to availability and the partner’s own terms.

9. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything that cannot be limited under Greek or EU law. Otherwise, our liability is limited to the total price of your booking. We are not responsible for valuables left unattended — please use the in-room safe.

10. Events beyond our control

We are not liable for failure to perform caused by events beyond our reasonable control, such as natural disasters, wildfires, strikes, government restrictions or ferry and flight disruption. Where this prevents your stay entirely, we will offer new dates or a credit note, or a refund where required by law.

11. Complaints and governing law

If anything is not right, please tell us straight away on WhatsApp so we can fix it during your stay. These terms are governed by Greek law and the courts of Greece have jurisdiction, without affecting the rights you have as a consumer in your country of residence. EU consumers may also use the European Commission’s online dispute resolution platform.